Privacy Policy
At BILY, your privacy is our priority. We are committed to protecting your personal information and providing a secure, transparent shopping experience. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website.
Information We Collect
We may collect the following types of information:
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Personal Information: Includes your name, email address, phone number, mailing address, payment details, and account login credentials.
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Transaction Data: Includes details about your purchases, shipping information, and communication with us.
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Technical Information: Includes your IP address, browser type, device information, and session data such as page response times, length of visits, and browsing behavior.
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Feedback and Reviews: Includes comments, product reviews, and other voluntary communications.
Why We Collect Your Information
We collect and use your information for the following purposes:
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To process and fulfill your orders.
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To provide ongoing customer support.
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To send you updates about your account, orders, or promotional offers (only if you’ve opted in).
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To improve our website, services, and product offerings.
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To comply with applicable laws and regulations.
How We Protect Your Information
Our website is hosted on the Wix.com platform. Wix provides secure data storage, databases, and applications protected by firewalls.
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All transactions are processed through PCI-DSS-compliant payment gateways to ensure secure handling of payment information.
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We implement industry-standard security measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction.
How We Use Your Information
We may use your personal information to:
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Process transactions and send order confirmations.
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Notify you of account updates, promotions, or important changes to our policies.
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Respond to your inquiries or provide support.
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Analyze trends and improve our services.
We will never sell, rent, or share your personal information with third parties for marketing purposes.
Your Choices and Rights
You have the right to:
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Access, update, or delete your personal information.
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Opt-out of promotional emails by clicking “unsubscribe” in any email or contacting us directly.
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Request details about the personal information we hold about you.
To exercise these rights, contact us at MeetBILY@gmail.com.
Cookies and Analytics
Our website uses cookies and similar technologies to improve functionality, analyze usage, and enhance your experience. You can manage cookie preferences through your browser settings.
Policy Updates
We may update this Privacy Policy from time to time. Changes will take effect immediately upon posting on our website. If significant changes are made, we will notify you via email or through a prominent notice on our homepage.
Contact Us
If you have any questions about this policy or need assistance, please contact us:
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Email: MeetBILY@gmail.com
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Mailing Address: 615 S. Saginaw St. Suite 4020, Flint, MI 48502
Return Policy
At BILY, we prioritize customer satisfaction and strive to ensure your experience with us is seamless. However, due to the nature of our products, we are unable to accept returns or exchanges. This policy helps us maintain the integrity and safety of our skincare items.
Damaged or Defective Products
If your product was damaged during transit, we deeply apologize for the inconvenience. To assist you promptly, we require the following:
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Photographic evidence of the damaged item(s) and packaging.
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A description of the issue.
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Submission of this information within 7 days of receiving your order.
All cases will be reviewed individually, and if approved, we will replace the item or issue a store credit. Please email us at MeetBILY@gmail.com with the required details to initiate the process.
Thank you for your understanding and cooperation as we work together to minimize waste and ensure product safety.
Shipping Policy
At BILY, we are committed to sustainability and reducing our environmental impact. To support this mission, we utilize eco-conscious shipping practices and offer local pickup when available. Below is an overview of our shipping process:
Shipping Rates
Shipping rates are determined by a third-party system based on your location, order size, and weight. This ensures that you receive the most economical shipping option available.
Processing Times
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Orders are processed within 3-5 business days of payment.
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You will receive an order confirmation email once your payment is complete and a shipping confirmation email with tracking information once your order is dispatched.
Shipping Materials
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We proudly reuse packaging materials such as filler paper and boxes whenever possible.
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All labels are printed on compostable paper, and we utilize recyclable materials to reduce waste.
Shipping Limitations
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At this time, we do not offer international shipping.
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Local pickup options will be provided where possible.
Thank you for supporting our commitment to sustainability. For any questions or concerns about your shipment, please contact us at MeetBILY@gmail.com.
Terms & Conditions
Welcome to BILY! By accessing or using our website, you agree to the following terms and conditions. Please read them carefully.
1. Product Information Our products are crafted with natural and organic ingredients, and slight variations in color, texture, or scent may occur. These differences are a testament to the purity of our ingredients and do not affect the quality or efficacy of the product.
2. Orders and Payments
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All prices are listed in USD and are subject to change without notice.
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Payment must be completed before an order is processed.
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Discounts, promotions, or special offers cannot be combined unless explicitly stated.
3. Shipping and Delivery
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Refer to our Shipping Policy for detailed information on processing and delivery times.
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BILY is not responsible for delays caused by third-party carriers or customs (if applicable).
4. Returns and Refunds Due to the nature of our products, we do not accept returns or exchanges. Please refer to our Return Policy for more details.
5. Limitation of Liability BILY is not liable for any damages arising from the use or misuse of our products. We recommend performing a patch test before using any new skincare product to ensure compatibility with your skin.
6. Intellectual Property All content on this website, including text, images, and logos, is the property of BILY and may not be used without prior written consent.
7. Governing Law These terms are governed by the laws of the United States and the state of Michigan.
8. Transparency Commitment At BILY, we pledge to remain as transparent as possible about our ingredients, sourcing, and sustainability efforts. If you have questions or require additional information, please reach out to us at MeetBILY@gmail.com.
By continuing to use our website, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for supporting BILY and our mission to provide luxurious, sustainable skincare.